Refund Policy

The information below explains what customers can expect before and after placing an order.

Eligibility and exchanges

We accept mailed returns for both defective and non-defective merchandise and also accept exchanges. A request must be made within 30 days after delivery, and every item must be new, unused, in its original condition, and include its packaging, tags, and accessories.

A non-defective return may be requested after a change of mind, personal preference, or an incorrect selection. Damaged, faulty, wrong, incomplete, or materially misdescribed items are also eligible for review. Exchanges depend on current inventory.

How to request a return

Send the order number, checkout email, and reason for the request. For damage, a defect, a wrong item, or missing contents, include clear photos or video of the product and packaging. Do not mail anything until the request is authorized.

Approved returns receive instructions for mailing the item back. A free return label is included in the package, and no restocking fee is charged. After approval, the refund is processed to the original payment method within 10 days; the bank may need additional time to post it.

Contact

Email: jamiemascher971@gmail.com

Mailing address: 314 W Chestnut St, Louisville, Kentucky, 40202, United States

Phone: (419) 336-6661