FAQ

The information below explains what customers can expect before and after placing an order.

What products are sold here?

Our store offers Thinking Putty, sensory play products, slime items, creative kits, accessories, and related gifts.

Is shipping free and when should an order arrive?

Free-shipping eligibility and available rates appear at checkout. Orders shipping within the United States normally require 1–2 business days for processing before leaving our facility. Transit is then estimated at 3–5 business days; this estimate is not a guaranteed arrival date.

What if I change my mind or choose the wrong item?

We accept mailed returns for both defective and non-defective merchandise and also accept exchanges. A request must be made within 30 days after delivery, and every item must be new, unused, in its original condition, and include its packaging, tags, and accessories. Approved requests use a free return label included in the package, and there is no restocking fee.

What if an item is damaged, defective, wrong, or incomplete?

Contact us with the order number, checkout email, an explanation, and photos or video of the item and packaging. Do not send an unauthorized return.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payments are supported?

Credit and debit cards, plus any additional active options, are displayed during the secure checkout flow.

Do you use cookies?

Necessary cookies support store operation. Optional analytics or advertising measurement tools, including Google Ads or similar services when enabled, may also be used as described in the Privacy Policy.

Where are the full terms?

Use the Shipping, Refund, Payment, Privacy, and Terms pages linked in the footer. Contact us about products, orders, delivery, returns, payment, or privacy using the details below.

Contact

Email: jamiemascher971@gmail.com

Mailing address: 314 W Chestnut St, Louisville, Kentucky, 40202, United States

Phone: (419) 336-6661